YOU FACE A SURPRISE LAYOVER
Airlines can cancel your nonstop flight without much warning and rebook you on a flight with connections.
Why it matters: Nonstop flights usually cost top dollar, but an airline can make such a change without reimbursing you for the premium you paid. That means a financial loss—not to mention an inconvenience.
How to deal: When you learn about the change (usually via text or e-mail notification from the airline, see below), check online to see if there's another nonstop flight available. If there is, call the airline and politely ask to be put on that flight at no additional cost. If your airline has no nonstop flights (even though it sold you one), ask for a refund. Major airlines will comply without charging any change fees if you refuse to accept a new, multistop flight that arrives at your destination more than two hours later than originally scheduled, says Brett Snyder, former airline pricing analyst and current aviation blogger at the Cranky Flier.
Trick to avoid the problem: At the end of the month, many cancellations on U.S.
YOU'RE NOT FLYING THE AIRLINE YOU EXPECTED
Two airlines may sell seats on the same flight through a sales strategy called code sharing. This means that you may book your ticket with one airline, but you'll be flying one of its partners.
Why it matters: This sleight of hand can make it confusing to know which airline's customer-service office you should call for help when a problem crops up. For instance, one airline may allow you to check a bag for free, while the other may charge a fee. Whose rules apply on your code-share flight?
How to deal: First, it's important to understand that the flight rules that apply are the ones of the company whose logo is on the plane flying you. But when it comes to re-ticketing, you usually need to talk to the airline that took your money. For instance, if you miss your connecting flight and need to rebook, the gate agent is likely to refer you to the airline you originally bought the ticket from.
Trick to avoid the problem: Keep your eye out for code-share flights so you're prepared. Some travel websites, like Expedia, point out which airline you're truly flying on under the flight details section in their search results. In other cases, you have to call an airline to find out. Insider tip: If you're in need of help at the airport, ask to be pointed to the customer-service counter for the airline that took your money in the first place. If there isn't such a counter at the terminal, ask to speak on a phone to the "duty airport manager" for the airline that sold you the ticket, says David Rowell, publisher of The Travel Insider. This is the person who manages the day-to-day operations of the airline at that particular airport and who can usually help you resolve your issue.
YOUR FLIGHT GETS CANCELED
Your aircraft has to be taken out of service because it needs maintenance—or a snowstorm keeps it grounded.
Why it matters: If you need to cancel, an airline will usually allow you to use the value of your "nonrefundable" ticket on another flight within a year (while also charging you a change fee, of course). But when the airline is the one doing the canceling, it will most likely rebook you on a later one, which could leave you stranded at the airport for hours—or even days.
How to deal: In the U.S. Europe , the airline may owe you compensation for cancellations (ask an agent about EU rule 261).
Trick to avoid the problem: Try to book early morning flights, when there's a full day ahead for airlines to recover from any weather or operational delays. Insider tip: Before you book, check to see a flight's statistical average for cancellations at flightstats.com (listed under the on-time performance rating). Consider that it may be worth peace of mind to book an alternate flight that has a lower historical average of cancellations, even if that option costs a bit more.
YOU'RE BUMPED FROM A FLIGHT
Last year, airlines bumped 681,105 passengers from flights in this country (8.7 percent of these individuals were bumped against their will). Overbooking is to blame.
Why it matters: If you volunteer to give up your seat, you'll be rebooked and usually rewarded with a free flight pass to use at another time. But if you're unlucky enough to be kicked off a domestic flight against your will, you're at the mercy of the airline's schedule. With planes often flying at capacity today, it could be a long while before you reach your destination.
How to deal: If you're bumped involuntarily, know your legal rights: Being placed on another flight within an hour scores you no compensation. Yet when it takes up to two hours on a domestic flight (or four hours for international travel), the airline must pay you double the value of your one-way fare, up to a maximum of $650. If you're more than two hours delayed, you'll be reimbursed four times the value of your one-way ticket, up to $1,300 max. Flying in Europe ? Rules are similar, with possible compensation up to $874.
Trick for avoiding the problem: Check in via the airline's website as soon as you're allowed—usually 24 hours before departure. Early check-in may boost the chance that you'll make it onto a flight. Insider tip: When it comes to reimbursement, federal law entitles you to cash for being bumped against your will. The airline may try to give you a voucher for a free future flight instead. Insist on the cash, which is obviously less restrictive than a voucher. But if you're volunteering to give up your seat, don't be pushy about receiving cash. In that case, airlines aren't required to give you anything, so a gracious "thank you" is all that's called for.
